Refund policy
At Lit Lines, your satisfaction is our top priority! If you’re not completely happy with your purchase, we’re here to help.
Returns & Exchanges
- Timeframe: You can return or exchange any item within 14 days of receiving your order.
- Condition: Items must be unused, unworn, and in their original condition with all tags or packaging intact.
- Non-Returnable Items: Custom or personalized items, sale items, and digital downloads are non-refundable unless defective.
How to Initiate a Return
- Contact Us: Email us at litlinesau@gmail.com with your order number and reason for return.
- Approval & Instructions: Once approved, we’ll provide return shipping instructions.
- Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once your return is received and inspected, we’ll process your refund.
- Refunds will be credited to your original payment method within 7–10 business days.
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If you have any questions about our policy or need assistance, don’t hesitate to reach out. Thank you for choosing Lit Lines!