Shipping policy

At Lit Lines All Our Parcels Are Sent via Australia Post

How can I check my order and delivery status?

Once you have placed your order online, please allow 3-5 business days for us to process your order and send it from our warehouse before you can begin to track your order.

Do Lit Lines Deliver Overseas?

Most definitely. We have begun shipping to the New Zealand, United States, Canada and the United Kingdom & Ireland. Delivery will take a little longer than our Australian estimated delivery times, but it will still be well worth the wait.

International Delivery

Please note our shipping prices supplied at checkout are for transport costs only and does not cover import liabilities that may be applied by the government of your destination country. Lit Lines does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

Please contact our Customer Care team if you have any questions prior to ordering.

Customs & Import Fees

As all orders are currently shipped from Australia, you may have additional import fees upon delivery.

USA - For more information, please check with the US Customs and Border Protection Department. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

New Zealand - All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the parcel. You can get an estimate from the New Zealand Customs Service website.

Refusing To Pay Customs?

If you choose to refuse the customs fee and the parcel is returned back to Lit Lines, a shipping & handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

More Questions?

Please contact our support team here at litlinesau@gmail.com